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Archives: FAQs
What is Townsend’s cancellation or refund policy for movie tickets?
Tickets are generally non‑refundable. If there’s a cancellation of a screening by us, then refunds or exchanges may be processed. For more detailed policies, please check the ticketing terms when
What safety or accessibility features do you offer?
We’re committed to making Townsend welcoming for all. Our Cinema is designed with comfort and accessibility in mind. For specific accessibility needs, please reach out in advance so we can
Is there parking available?
Complimentary self-parking is available for cinema patrons.
Where is Townsend Bar & Cinema located?
We’re located at 1800 E. Putnam Avenue, Old Greenwich, inside the Hyatt Regency Greenwich.
Are there catering options and bar service available for events?
Yes. Events include customizable food & drink offerings, full bar service, and attentive staff to ensure your guests are well taken care of.
What kinds of events are best suited for Townsend?
Townsend works well for intimate to mid‑sized private gatherings: private movie screenings, cocktail receptions, corporate events, family celebrations, and dinners. The ambiance supports both elegant and relaxed formats.
How do I inquire or book a private event?
You can submit a request for proposal through our Private Events section on the website. One of our event specialists will follow up with details, pricing, and options.
Can I rent the cinema or other spaces for a private event?
Yes. Whether you are planning a private screening, corporate gathering, birthday, or special occasion, our sales team can assist with the rental, food and drinks options, tailored services, and exclusive
What are your cinema hours?
Typically, screenings start late in the afternoon on weekdays and mid-mornings on weekends and holidays. Exact showtimes are posted in our Movies and Showtimes section.